In this current environment, Above and Beyond Care Services is working on continuously providing the best care and support to its community members by implementing up to date safety measures and procedures. This includes every team member at Above and Beyond Care Services completing the Covid-19 infection training course before providing support.

It is important both participants and support workers thoroughly handwash for at least 20 seconds using soap and warm water. Hand sanitiser is otherwise useful when in the community or if there is no access to soap and water.

Workers are instructed to regularly clean surfaces such as phones, light switches, door knobs, benches, taps and light switches during their visits to participant’s homes.


Wearing Personal Protective Equipment (PPE) including masks, face shields, gloves and/or gowns is a requirement for both participants and workers. Above and Beyond Care Services provide PPE to its workers to maintain the highest level of prevention of the spread of Covid -19.

For advice regarding Covid-19, including PPE funding for participants through the NDIS, please click or contact the Disability Info Hotline on 1800 643 787 or

The NSW Government is regularly making announcements on how to keep Covid safe on

Our Team

All of the Above and Beyond Care Services support workers go through a detailed verification and training process, which includes:


· Legitimate reference checks

· Police Check

· VEVO check

· Working with Children accreditation

· Minimum Cert III qualification to provide support

· NDIS Orientation

· Covid-19 infection training

· First Aid (inc. CPR) certification

· Current Drivers licence and passport

· Registration certificates for cars – if providing assisted rides

· Current car insurance policy – if providing assisted rides

Above and Beyond Care Services automatically notifies support workers when safety checks are due for renewal to keep their updates current and your safety secured. Every booking is also covered by the Above and Beyond Care Services insurance policies.

When any Above and Beyond Care Services team member turns up to provide a service, they are expected to be wearing their ID tag that lists their name, position, WWC number and up to date photograph, so the support person that is booked, is the support person that turns up.

At the beginning of every shift, support workers are geo-located on a map with a timestamp. When they arrive, they will send the participant a number code via the Above and Beyond Care Services app and the participant will enter that code on their app platform to verify the right support worker has arrived and the shift has legitimately begun. The same will occur at the end of every shift.

Concerns & Incidents

The safety of Above and Beyond Care Services participants and team is of most importance. Any concerns or incidents are treated as an urgent priority under the company’s policy, so please contact us on 1300 808 188 or complete the ‘complaints & feedback’ form located on our home page.